Chan Can Wok – Privacy Policy

Last Updated: November 2025

Chan Can Wok (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or contact us by phone.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide you with take-out, delivery, catering, and customer service.

Information You Provide Directly

We may collect:

  • Name

  • Phone number

  • Delivery address (for orders)

  • Email address (optional, if you provide it)

  • Order details

  • Reservation information

  • Catering requests

Automatically Collected Information (Website)

When you visit our website, basic technical information may be collected automatically:

  • IP address

  • Browser type

  • Device information

  • Pages visited

This information is used only for website performance and security.

2. How We Use Your Information

We use your information to:

  • Prepare and deliver your food order

  • Contact you regarding an order, reservation, or inquiry

  • Process catering requests

  • Improve our website and customer experience

  • Maintain internal business records

We do not use your information for marketing without your consent.

3. How We Share Your Information

Chan Can Wok does not sell, rent, or trade your personal information.

We may share necessary information only when required:

  • With delivery drivers employed directly by Chan Can Wok

  • With service providers that support our website or phone system

  • When required by law, regulation, or court order

We do not work with or provide information to third-party food delivery companies (SkipTheDishes, DoorDash, UberEats, etc.).

4. Cookies and Tracking

Our website may use basic cookies or analytics to:

  • Measure website traffic

  • Improve performance

  • Detect security issues

No personally identifiable information is stored in these cookies.

5. Data Security

We take reasonable precautions to protect your information, including:

  • Secure storage of order and reservation information

  • Limited internal access

  • Industry-standard security practices for our website

However, no method of online transmission is completely secure.

6. Data Retention

We keep customer information only as long as necessary to:

  • Complete your order or service

  • Maintain business records required by law

Information is deleted or anonymized when no longer needed.

7. Your Rights

You may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate information

  • Removal of personal information, where legally permitted

To make a request, contact us at:

Phone: (780) 969-9997
Address: 11150 Ellerslie Road, Edmonton, Alberta T6W 1A2

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps).
We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our website and services are not targeted toward children under 13.
We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Chan Can Wok
11150 Ellerslie Road
Edmonton, Alberta T6W 1A2
Phone: (780) 969-9997